Shinetoo - Led Lights Manufacture & Supplier
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faqs

Q1. What payment terms does Shinetoo offer?
Normally, we request payment with T/T in advance before shipment.

Q2. What are the shipping terms?

Terms are either Ex-Works or FOB/FCA HongKong China. The buyer assumes all shipping costs and insurance if needed.After getting the quotation, where can I place my order? To accelerate processing of your order, please include the following information in your Purchase Order:

- Company Name

- Contact Name

- Company Address

- Contact Numbers

- Destination Address

- International Courier Account (DHL, Fedex, UPS - if available)

- Quotation number (if available)

If I email a sales inquiry, when can I get a reply? We promised that our professional salesman will contact you within one working days.

If you have any other questions or concerns, please contact us and we will be happy to help.

Other kinds of problem solving, welcome to contact us!

Q3. What is the estimated lead time?

Normally, we launch the production once we have received the T/T payment or downpayment. Mostly, we do not keep stocks except that you have the stable forecast. ZHS will try our best to minimize any time lost and shorten the lead time. The final lead time depends on your order size and material supply status. For instance, around 10-15 days for 10K ISO standard RFID cards with PVC material. Lead time is ONLY counted on the day the order is loaded to our production site and not as the date shown on the Purchase Order.

Q4. How long is our quotation valid to customer?
The quotation will be valid within 30 days after the issue.

Q5. What currency do we accept?

We prefer EURO, AUD. USD is acceptable. 

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Shinetoo
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